Returns
For defective products, replacements will be sent out. For items no longer desired, the products must be sent back to us in new and unused condition and will be refunded in the form of a store credit only. All issues must be reported within 7 days after shipment arrives and all returns must be made within 30 days of the original invoice date.
The buyer is responsible for shipping charges to send the item(s) back, and credit will not be given for the original shipping price. Returns are also subject to a restocking fee of up to 20%.
For defective products, replacements will be sent out. For items no longer desired, the products must be sent back to us in new and unused condition and will be refunded in the form of a store credit only.
Shipping Service
Delivery times are estimates and do not include processing time, delays due to weather, or customs clearance.
UPS, FedEx, and USPS are our primary carriers.
Domestic
All orders ship from Maryland, USA. Orders being sent with expedited shipping options (2-Day or Next Day shipping) that are placed by 12 noon Eastern Time, Monday thru Friday will ship the same day, subject to availability.
We offer three options for Flat Rate Shipping on all Domestic orders, see table below for Flat Rate Shipping cost. Orders may be shipped via FedEx, USPS, UPS, or DHL. You will receive carrier service and tracking information in your Shipping Confirmation Email.
| Shipping Destination | Ground | 2-Day | Next Day |
|---|---|---|---|
| Lower 48 States + DC | $14.99 | $29.99 | $59.99 |
| Hawaii | $30.98 | $45.98 | $75.98 |
| Alaska | $32.98 | $47.98 | $77.98 |
| Puerto Rico & Outlying Territories | $34.98 | $49.98 | $79.98 |
Product Surcharges
Oversized and overweight products will incur an additional flat fee, added to the cost of shipping. This charge only applies once to an order with an item that requires the surcharge. If an order contains multiple qualifying items, or items from multiple surcharge categories, the highest fee will be applied once to the shipping cost.